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Foodbank vouchers

Our foodbank works using a voucher referral system. Find out more about how we work.

We know that anyone can find themselves at crisis point for a number of different reasons.

Our foodbank works with a number of different agencies, such as Citizens Advice, children’s centres and health visitors. To find out more about the agencies that hold our vouchers and how you can get help, please see below.

Who holds the vouchers?

If you live in Cardiff and are experiencing a financial crisis we may be able to help.  Through our Foodbank Centres we could provide you and your family with an emergency food parcel which will last between 3 and 5 days.  We work with frontline professionals in over 90 partner agencies who can meet you in person to discuss your situation.  If they feel you could benefit from a food parcel they will issue you with a food voucher.  You can then redeem your voucher within 7 days at any of the Foodbank Centres.  Find your nearest centre…here

Please note: Foodbank vouchers are only issued by our partner agencies.  Cardiff Foodbank is unable to issue vouchers directly to clients or influence the decision of any partner agency.

Our Partner Agencies

Although a food parcel will help with the immediate issue of hunger, it does not address the underlying cause of the crisis.  You should seek appropriate advice and assistance for your situation i.e. welfare benefit delays/stoppages, debt, fuel poverty, illness, unemployment, relationship breakdown etc.  If you already access a support agency or support worker please speak to them about your situation.

Our partner agencies include advice centres, social workers, housing associations, probation workers, health workers and professional support agencies.  Below is a list of some of the agencies we work with, although not all are listed due to the sensitive nature of their work.  If you would like to apply for a voucher please contact an appropriate agency directly.

Asylum & Refugees

Black & Ethnic Minority Groups

Children, Young People & Families

Church Army Communities

STTEPS Cardiff

Debt & Welfare Benefits


Fuel Poverty & Energy Advice

Housing & Homelessness

Church Army Communities

Gwalia Care and Support Tenants and support clients only

Cardiff Community Housing Association Tenants only

Linc Cymru Tenants Only

Salvation Army Ely

Salvation Army Ty Gobaith

STTEPS Cardiff

Taff Housing Association Tenants Only

Ty Enfys Tenants only

Ty Seren Tenants only

Physical & Mental Health

UWHA Wellbeing 4 U

Substance Abuse

Support for Women

Ty Seren Homeless young Women

Ty Enfys Mother and Baby Home

Women Connect First

Violence & Domestic Abuse

Safer Wales


Other Issues

Cardiff & Vale NHS Dietitians – Llandough Hospital

Beacon Centre, ST Mellons

LIFT project, Trowbridge Community Centre, Caernarfon Way, Cardiff, CF31RU

Terrence Higgins Trust

Victim Support

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When you visit a referral agency they will take some basic details from you to complete the voucher. This will help them to identify the cause of your crisis and offer practical guidance. It also means we are able to prepare suitable emergency food for the right number of people.

Once you have been issued with a voucher, you can exchange this for a minimum of three days of emergency food at your nearest foodbank centre.

If you are a referral agency and would like to become a registered voucher holder for our foodbank, please contact us to find out more.

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