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Foodbank Vouchers

Our foodbank works using a voucher referral system. Please see the Referral Agency Directory on this page for more details.

We know that anyone can find themselves at crisis point for a number of different reasons.

Our foodbank works with a number of different agencies, such as Citizens Advice, children’s centres and health visitors. To find out more about the agencies that hold our vouchers and how you can get help, please see the Referral Agency Directory on this page for more details.

Who holds the vouchers?
If you live in Cardiff and are experiencing a financial crisis we may be able to help.  Through our Foodbank Centres we could provide you and your family with an emergency food parcel which will last between 3 and 5 days.  We work with frontline professionals in agencies who can meet you in person or talk over the phone to discuss your situation.  If they feel you could benefit from a food parcel they will issue you with a food voucher.  Please see the Referral Agency Directory on this page for more details of who can issue you a voucher.

What does a voucher look like?
A foodbank voucher will either be a red A5 paper voucher, a printed voucher from the computer system or ‘code only’ voucher. For code only vouchers, your referral agency may text or email the code to you.  Whichever, voucher you received you can then redeem your it within 7 days at any of our Foodbank Centres.  Find your nearest centre… here

Please note: Foodbank vouchers are only issued by our partner agencies.  Cardiff Foodbank is unable to issue vouchers directly to clients or influence the decision of any partner agency.

Our Partner Agencies
Although a food parcel will help with the immediate issue of hunger, it does not address the underlying cause of the crisis.  You should seek appropriate advice and assistance for your situation i.e. welfare benefit delays/stoppages, debt, fuel poverty, illness, unemployment, relationship breakdown etc.  If you already access a support agency or support worker please speak to them about your situation.

Our partner agencies include advice centres, social workers, housing associations, probation workers, health workers and professional support agencies.  Below is a list of some of the agencies we work with, although not all are listed due to the sensitive nature of their work.  If you would like to apply for a voucher please contact an appropriate agency directly.

When you visit a referral agency they will take some basic details from you to complete the voucher. This will help them to identify the cause of your crisis and offer practical guidance. It also means we are able to prepare suitable emergency food for the right number of people.

The following organisations are just some of our referral agencies that can offer you help and support.  More organisations are listed in our Referral Agency Directory

Barnado’s Family Support Service – 029 2057 7074
Specialist support for families with a particular focus on families where there is a low level mental health need, have suffered a bereavement trauma or loss, where there is inter-parental conflict or the family are asylum seekers/refugees or have a child with a disability.
email: [email protected]

Cardiff Advice Service – 029 2087 1016
The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. The service can provide advice on virtually any issue, including: Welfare: Benefits: Debt: Housing: Family and Relationships: Immigration etc.

Cardiff Women’s Aid – 029 2046 0566
A women’s equality organisation which exists to eradicate violence against women and girls and to support survivors.
email: [email protected]

Citizens Advice Bureau/Advicelink Cymru – 0800 702 2020
The service aims to provide advice to people for the problems they face. They provide free, independent, confidential and impartial advice. Offers outreach services throughout the city. 

Help Through Hardship – 08082 082138
A national helpline and partnership between Citizens Advice and The Trussell Trust 

Money Advice Team (Cardiff Council) – 029 2087 1071
Offers help and support in a number of areas including budgeting, getting the most out of your income and managing debt.

The Salvation Army – 029 2045 1154 
Provides support for homelessness, rough sleepers, night shelters, floating support and outreach services. 


If you need any more details about how to access our services please contact us 029 2048 4120 | [email protected]

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